Do you have a longstanding credit dispute that refuses to be resolved? You can take your matter to the Credit Ombud where you will get free dispute resolution services.
The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.
The Credit Ombud service is free of charge and the only requirements that must be met are:
- The complaint must be within the jurisdictionof the office
- The complainant must follow the complaint process as stipulated
- The complainant must sign or agree to the Terms and Conditions / Rules and Undertakings accompanied with the complaint form
The Credit Ombud follows an informal dispute resolution . The rulings of the Ombud are binding on its Members (Credit Providers, Credit Bureaus).
If the complainant is not happy with the decision of the office, he/she can seek alternative remedies to resolve the matter, or may approach the National Credit Regulator.
Contact options for the Credit Ombud are as follows:
You can log the complaint telephonically through this telephone number: 0861 66 2837.
You can complete an online Complaint Form which can be accessed from: http://www.creditombud.org.za/
You can also print the Complaint Form, complete it by hand and email to firstname.lastname@example.org or post it to PO Box 805, Pinegowrie, 2123.