Good day can you please assist with this matter.
Last year November I took my car for repair at Woodmead Auto Tech. The issue with the car was a Mechatronic. Goolam took the car and inspected the car and quoted me R47,842,95 of which I submitted the quote to my Motor Plan. 80% was paid and I paid the difference via EFT on the 23 Jan 2018.
Goolam then advised that the water Pump is leaking and quoted me again R 17516,74 of which the claim approved 75% and I paid the difference via EFT on the 2-02-2018.
He then advised that the car still shows some errors and only Audi can assist with the software since it’s a copyright and available only at Audi. The Plan advise that they don’t cover for software upgrades. He then quoted me R 6612,00 of which I paid via eft.
Then he took the car to Audi, between him and the Tech at Audi they paralyzed the software and the car was in a Safe Mode. However from what I have been informed later, Goolam and Audi tech decided to take the car to a 3rd Party without my consent and the 3rd Party managed to fix the car and billed them R 28K. Both Goolam and Audi Tech don’t want to pay and I’m sitting without the car that I’m paying for but can’t drive since the 3rd Party doesn’t want to release the car before payments.
It’s been 6 months now since Woodmead had my car, I’m in need of the car as this is affecting my life and my job I’m struggling to get from point A -B. Goolam seems not to care and the car is now accumulating charges on Storage.