Vodacom in partnership with the Ekurhuleni Municipality is making use of technology to promote active citizenry communication.
Vodacom Business has developed a Smart Citizen App called My Ekurhuleni App.
The mobile solution will amongst other matters provide the municipality with a real-time two-way communication engagement platform with citizens to report and resolve service delivery issues from water to sanitation.
Through this app citizens across municipality will now be able to use their mobile devices to report service delivery issues via a USSD (*134*674#) option for feature phones and through a mobile app for smart phones.
“We have successfully introduced the citizen app platform in the Eastern Cape where it is making a real difference in service delivery and we are confident that it will be similarly well received in Ekurhuleni,” says Vodacom, managing executive for Vodacom Business Public Sector, Dinah Kheswa.